Warranty & Service
As official importers, every machine we sell comes with factory warranty. And when you need help, Coffee Worx Tech (our in-house technical service team) has your back.
Every Folka machine is imported through official channels, meaning the manufacturer backs each piece of equipment directly. We handle the warranty process so you don't have to deal with international manufacturers.
Official importer of premium brands
Coverage backed by the manufacturer
End-to-end process handled for you
Coffee Worx Tech
Our service arm supports both commercial cafés and home baristas. Nationwide coverage in Mexico with remote support across the country.
Scheduled servicing for cafés and home setups. The best way to make your equipment last.
When your machine fails mid-service, we respond the same day.
Professional setup of machines, grinders, and water systems.
Rebuilds, upgrades, and tuning to take your equipment to the next level.
Specialized water systems. 98% of your espresso is water.
Phone or video assistance for fast diagnostics without a site visit.
Message us on WhatsApp with your equipment model and a photo of the issue. We reply the same day.
Request service